Term and Condition

Welcome to www.nosto.com.my, the official online store operated by NOSTO Sdn. Bhd. Throughout these Terms
& Conditions ("Terms"), the terms "we", "us", and "our" refer to NOSTO Sdn. Bhd., while "you" refers to our
website users or customers. By using this website, you agree to be bound by the following Terms, as well as our
Privacy Policy and any additional policies posted on this site.
This website is intended for users residing in Malaysia. We reserve the right to update or change these Terms at
any time, and your continued use of the website constitutes acceptance of those changes.

1. Website Use

By accessing our website or making a purchase, you agree:
• To use the site only for lawful purposes.
• Not to transmit any malware, spam, or unauthorized advertising.
• Not to interfere with or disrupt the operation of the site or servers.
• That we may refuse service to anyone at any time for any reason.
You are responsible for maintaining the confidentiality of your account and password. Any unauthorized use of
your account should be reported to us immediately.

2. Products and Orders

Products displayed on our site are not binding offers but an invitation for you to place an order. We reserve the
right to accept or reject orders at our sole discretion.
Reasons for rejection may include, but are not limited to:
• Product unavailability
• Pricing or content errors
• Multiple orders to the same address
• Suspected reseller activity
Once an order is confirmed, it cannot be canceled. Please refer to our Returns section for further action.

3. Pricing & Modifications

All prices are listed in Ringgit Malaysia (MYR) and are subject to change without notice. We reserve the right to
modify or discontinue any product at any time.
We strive to ensure accuracy in product descriptions, images, and pricing. However, we cannot guarantee that
all content is error-free or that colors will be displayed accurately on your device.

4. Delivery & Logistics

We deliver within selected areas in Malaysia. Once dispatched, a tracking number will be provided via email or
SMS.
Our delivery partners will wait a maximum of 30 minutes upon arrival. Missed deliveries due to customer
unavailability may result in re-delivery fees.

5. Old Mattress Disposal

We offer mattress disposal services in select Klang Valley areas. The fee is RM150 per unit, per location, and is
non-refundable. The service covers pick-up and disposal only—not relocation.

6. Returns & Refunds

We offer a 120-night trial on mattresses and pillows. If unsatisfied, customers may initiate a return after 30
nights of use and within 120 days of purchase.
Returned items must be in acceptable condition, securely packaged in original plastic or equivalent. Items that
are heavily stained, damaged, or used for purposes other than intended (e.g. photoshoots, display, resale) will
not qualify for refunds.
Inspections occur bi-weekly. Once approved, refunds will be issued within 14–21 business days to the original
or an approved alternate payment method.

7. Privacy Policy

By using this website, you agree to the collection and use of personal data such as name, address, contact
details, and browsing behavior for purposes including order processing, analytics, and marketing (if consented).
We do not sell your data. For full details, please refer to our Privacy Policy.

8. Intellectual Property

All content, designs, logos, product names, and trademarks on this site belong to Nosto or its licensors and are
protected by copyright and trademark laws. You may not reproduce, modify, or distribute any material without
written permission.

9. Limitation of Liability

Nosto shall not be held responsible for any loss or damage arising from:
• Inaccuracies on the site
• Service interruptions
• Viruses or malware
• Third-party links
• Delayed or failed deliveries beyond our control
Our total liability for any claim related to the use of this website or our products shall be limited to the amount
paid by you for the product.

10. General Provisions

These Terms are governed by the laws of Malaysia. If any part of these Terms is found unenforceable, the remaining sections shall remain in full force and effect.
In the event of a merger or acquisition, we may transfer your personal information and agreements to the new entity.

For any questions, please contact us at support@nosto.com.my.